We’re proud to be DoubleShift, a mid-sized agency that’s steadily making its mark in the industry after six years of operation. With a growing list of clients, including both local and international players, we’re well on our way to establishing ourselves as a world-class agency.
Big on Value and Trust
At DoubleShift, we’re firm believers that value and trust go hand-in-hand. They’re the foundation upon which any successful partnership is built. However, in today’s digital landscape, it’s becoming increasingly difficult to establish genuine connections with others. That’s why we specialize in cutting through the noise and finding the signal for our partners and their clients.
Our Team
Our team consists of senior professionals who have spent years honing their skills in their respective fields. Each member of our team has worked with a wide range of brands and clients, giving us a unique understanding of the challenges and opportunities that come with managing digital communities.
The Role of a Senior Community Manager
As a senior community manager, you’ll be the voice and ears of our clients’ brands in the digital sphere. Your primary responsibility will be to nurture authentic connections and drive meaningful engagement across social platforms. You’ll transform strategy into conversation, turning followers into advocates while protecting and enhancing brand reputation.
Key Responsibilities
- Develop and implement community engagement strategies that build loyalty and drive brand advocacy
- Manage day-to-day interaction across Facebook, Instagram, TikTok, WhatsApp, X (Twitter), and other social platforms
- Create compelling social content that sparks conversation and encourages participation
- Monitor brand sentiment and provide proactive reputation management
- Identify and nurture relationships with key community members and influencers
- Collaborate with strategists, creatives, and clients to align community activities with broader marketing objectives
- Respond to community feedback and inquiries with the appropriate brand voice and empathy
- Analyse community metrics and provide insights to optimise engagement strategies
- Design and implement integrated campaigns across multiple platforms with platform-specific approaches
Core Skills and Experience
- Five or more years of experience in community management or social media management, ideally in an agency environment
- Proven track record of growing and engaging online communities across Facebook, Instagram, TikTok, WhatsApp, X (Twitter), and other platforms
- Strong understanding of social media best practices, trends, and platform-specific nuances
- Experience with email marketing, polls, forms, and other community engagement tools
- Excellent written and verbal communication skills with the ability to adapt tone for different brands and audiences
- Experience with social media management tools, analytics platforms, and scheduling software
- Crisis management abilities with a calm approach to challenging situations
- Content creation skills, including copywriting and basic visual content production
- Collaborative spirit with the ability to work across teams and manage client expectations
Bonus Skills
- Experience with influencer relationship management and campaigns
- Background in customer service or public relations
- Knowledge of paid social media advertising and campaign optimisation
- Experience with community events or digital activations
- Understanding of social listening tools and sentiment analysis
- Content planning and editorial calendar management
- Experience with community-building in regulated industries (finance, healthcare, etc.)
What We Offer
| Offer | Description |
|---|---|
| Competitive salary | Commensurate with your experience and expertise |
| Work flexibility | A hybrid work model that allows you to balance office collaboration with remote work |
| Collaborative environment | Work alongside a talented and passionate team in a supportive and innovative atmosphere |
| Digital influence | Lead transformative community initiatives for clients across diverse industries |
Apply to Join Us
If you’re serious about your career and what you do, if you want to create work that’ll make a difference for the right reasons, if you’re ready to join the charge to champion creative and strategic innovation, this is what we need:
Send your CV, examples of communities you’ve built or managed, and a cover letter highlighting your approach to community management to our hiring team – careers@doubleshift.co.za
Successful candidates may be invited to participate in a paid social media project as part of the interview process.
Join Our Mission
At DoubleShift, we’re passionate about creating work that makes a difference. We believe that by joining our team, you’ll not only be a part of a dynamic and innovative agency, but also contribute to a mission that’s greater than the sum of its parts. So why wait? Apply to join us today and be a part of something amazing.
Meet Our Clients
Some of the amazing brands we work with include:
- • Brand A
- • Brand B
- • Brand C
Get in Touch
If you have any questions or would like to learn more about our role, please don’t hesitate to reach out. We’re always happy to chat with potential candidates and answer any questions they may have.
A Word from Our CEO
“At DoubleShift, we’re passionate about creating work that makes a difference.
news is a contributor at MarkAxis. We are committed to providing well-researched, accurate, and valuable content to our readers.
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